Contact Us

To check the status of your online application, please email us at [email protected] or call us at 1-855-805-7231. Please allow 48 hours for your online application to load in our system. If you applied by mail, please allow 7-10 days.

Before you get in touch, please visit our Frequently Asked Questions page and you might find an instant answer to your question.

Incentive Application Support

Have you already applied? To check the status of your online application, please email us at [email protected] or call us at 1-855-805-7231. Please allow 48
hours for your online application to load in our system. If you applied by mail, please
allow 7-10 days.

For other incentive application support questions, please email us at
[email protected] We will respond to your inquiry within one to two business days.

Mail incentive applications to:
Home Energy Savings
818 SW 3rd Ave #221-8434
Portland, OR 97204-2405

Trade Ally Inquiries

Contractors and Raters can email us at [email protected]

For contractors with questions about multifamily projects, please email us at
[email protected]

You can also call us toll free at 1-855-805-7231

Business hours are M – F, 8 a.m. to 5 p.m. PST

Utility Billing & Service Inquiries

Business hours: 24 hour service, 7 days a week

Call toll free: 1-888-221-7070

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