Contact Us
To check the status of your application, visit the Online Incentive Center by logging into your Pacific Power My Account or by using the guest login option. Please allow 48 hours for your online application to load in our system. If you applied by mail, please allow 7-10 days.
Before you get in touch, please visit our Frequently Asked Questions page and you might find an instant answer to your question.
Incentive Application Support
To check the status of your application, visit the Online Incentive Center by logging into your Pacific Power My Account or by using the guest login option. Please allow 48 hours for your online application to load in our system. If you applied by mail, please allow 7-10 days.
For other incentive application support questions, please email us at
[email protected] We will respond to your inquiry within one to two business days.
Mail incentive applications to:
Home Energy Savings
818 SW 3rd Ave #221-8434
Portland, OR 97204-2405
Trade Ally Inquiries
Contractors and Raters can email us at [email protected]
For contractors with questions about multifamily projects, please email us at
[email protected]
You can also call us toll free at 1-855-805-7231
Business hours are M – F, 8 a.m. to 5 p.m. PST
Utility Billing & Service Inquiries
Business hours: 24 hour service, 7 days a week
Call toll free: 1-888-221-7070