Multifamily customer support

The Wattsmart Homes program offers cash incentives to multifamily property owners and managers for energy-efficient upgrades, products and services. These improvements can be applied to multifamily properties of five or more attached units, and help conserve energy use, reduce routine maintenance and increase the comfort of your complex.

By taking advantage of these incentives and services you can:
• Enjoy higher tenant satisfaction resulting in improved retention rates
• Dramatically reduce your project payback time
• Conserve energy and reduce your electricity bills
• Improve your bottom line by decreasing operational costs
• Increase the appeal of your property to future tenants


Multifamily homes are defined as dwellings not meeting the definition of single family
and are 5 stories total in height or less. Multifamily dwellings are usually comprised of
5 or more attached units, but dwellings comprised of less than 5 units can qualify as
Multifamily as long as they are stacked (share a common floor or ceiling) and do not
meet the definition on single family.

Multifamily property owners must have a landlord account on a qualifying residential
rate schedule. You can find your rate schedule on your utility bill or by calling

Required documents:
D, DL-6, DS-8, DM-9 or NEM-35

How to Apply


• Review the information in the Eligibility section of this page and call 1-800-942-0281 or email us to ensure your multifamily property is eligible
• Pre-inspection of multifamily property

• Once it has been established that the complex is on a qualified residential rate schedule, a pre-qualification inspection will take place
• Please provide the following required information to initiate a pre-qualification inspection:

• Specific street address or account number
• Complex name
• Contact at the complex and phone number where they can be reached
• Measures that are being requested to be inspected

• Once this information is received, an inspector will assess the complex to verify
whether it qualifies and if it would benefit from our incentive offerings
• Your contractor will be notified of the status of the inspection. If the complex
qualifies for any of the Wattsmart Homes program incentives, the contractor will
schedule a time with the property manager to complete the work

Contractor completes energy upgrades:

• The contractor will perform the necessary work for the project to qualify for an
incentive. Consult with your contractor to get a clear understanding of the work
being performed and how long it will take. Also remember to notify your tenants
about the work being done.

Application is submitted:

• Once the work is completed, the contractor submits an application to the Wattsmart
Homes program
• All units listed on the application must be verified on the landlord account (units may
need to be added if they are not under the landlord account at time of review)
• One itemized invoice detailing the work performed for the property must be
• A completed W-9 form for the person or entity receiving the incentive check must be
submitted along with the application for tax purposes. For changes to account name,
contact Business Solutions at 1-866-870-3419
• In some cases a Third Party Payment Addendum will be required if a landlord account
is not set up or if the payment is going to anyone other than the account holder
• Applications cannot be processed if any required documentation is missing
• The property is then queued for a post-work inspection

Post-work inspection:

• After receipt of a completed incentive application, the program will schedule a
post-work inspection to verify all program requirements have been met
• A minimum of 25 percent of the units that received an energy efficiency upgrade
must be inspected
• Tenants should be notified of this post-work inspection beforehand
Application is processed and check is mailed:
• Checks will be issued for approved applications within six weeks of final processing

Incentive Application Materials:

IRS W-9 Forms (for business and non-individual customers receiving incentives)
Third Party Payment Addendum

Questions? Email us or call 1-855-805-7231.

The owner of this website has made a commitment to accessibility and inclusion, please report any problems that you encounter using the contact form on this website. This site uses the WP ADA Compliance Check plugin to enhance accessibility.